The concurrency limit (concurrent calls/conversations running in parallel) depends on the tier you are on for Conversational AI.
Below are the current rates at the time of writing this per workspace (including all of your agents), but please note that we will likely revisit them in the future.
- Free: 4
- Starter: 6
- Creator: 10
- Pro: 20
- Scale: 30
- Business: 30
If you require a higher number of concurrent requests, please reach out to our Enterprise Department directly via this webpage. We will be happy to discuss a tailor-made plan that meets your specific requirements.