When using ElevenReader, you might encounter a message indicating that unusual activity has been detected.
This is a limitation we've needed to implement to prevent misuse of the service, including attempts to create or use multiple accounts to bypass product limits.
It does not necessarily mean that you intentionally violated our policies. Certain network or account usage patterns can also trigger our automated safeguards without you knowing.
Once unusual activity has been detected, access to affected ElevenReader features may be restricted. As a reminder, it is against our Terms of Service to bypass account restriction or account sharing.
If you believe the restriction was applied incorrectly, you can contact our Support team at our support form. Please include any relevant details about your recent activity — such as recent listening sessions, the devices you’ve used, or whether you were connected to a VPN — to help us investigate. We may review the account and available usage information to provide this notice as a warning, but we cannot guarantee that the restriction will be removed.
Please note that Support cannot disclose the specific signals or criteria used by our abuse prevention systems.
We are sorry about the inconvenience, but these safeguards are necessary to ensure the integrity of the service and to protect ElevenReader from common misuse.