Credit rollover allows you to carry over up to twice your usual subscription credit quota when you begin a new billing cycle, provided you remain on the same subscription.
Note: Pay As You Go credits are not affected by monthly credit rollover. PAYG credits will expire 12 months after purchase.
On our standard subscription plans (Starter, Creator, Pro, Scale and Business), your monthly credit quota will reset at the beginning of each billing cycle. If you have unused subscription credits at the end of your billing cycle, you will automatically rollover up to twice your usual monthly quota.
Please note that credit rollover does not apply to accounts on the free tier. If you cancel or downgrade your subscription, this will take effect at the end of your current billing cycle, and you will lose any unused credits on your account when this happens. This does not affect PAYG credits, which are handed separately.
On our Enterprise plans, you can decide whether you want to receive your usage quota on a monthly or annual basis. If you have unused usage quota at the end of the month or year, depending on your choice, you will automatically rollover up to twice your usual quota.
This means that the maximum usage or subscription quota you can have at any one time is your subscription's usual quota multiplied by 3. For example, on the Starter plan, the maximum number of credits you can have is 30,000 x 3 = 90,000.
If you upgrade to an annual plan while you have an active monthly subscription, this will start a new annual billing cycle. All unused credits from your previous character quota will be added to the first month's quota of your new annual plan.
If you downgrade or cancel your annual subscription, this does not take effect until the end of your current annual billing cycle, and you will lose any unused subscription credits on your account when this happens.