Credit rollover allows you to carry over up to twice your usual credit quota when you begin a new billing cycle, provided you remain on the same subscription.
On our standard subscription plans (Starter, Creator, Pro, Scale and Business), your credits will reset at the beginning of each billing cycle. If you have unused credits at the end of your billing cycle, you will automatically rollover up to twice your usual monthly quota.
Please note that credit rollover does not apply to accounts on the free tier. If you cancel or downgrade your subscription, this will take effect at the end of your current billing cycle, and you will lose any unused credits on your account when this happens.
On our Enterprise plans, you can decide whether you want to receive your credits on a monthly or annual basis. If you have unused credits at the end of the month or year, depending on your choice, you will automatically rollover up to twice your usual quota.
This means that the maximum number of credits you can have at any one time is your subscription's usual quota multiplied by 3.
For example, on the Scale plan the maximum number of credits you can have is 2,000,000 x 3 = 6,000,000.
If you upgrade to an annual plan while you have an active monthly subscription, this will start a new annual billing cycle. All unused credits from your previous character quota will be added to the first month's quota of your new annual plan.
If you downgrade or cancel your annual subscription, this does not take effect until the end of your current annual billing cycle, and you will lose any unused credits on your account when this happens.