If you registered with an email and password, you can update your email in your profile. Just be sure to verify the change us...
Credits were previously referred to as "characters." We updated this terminology to streamline pricing and make it easier to ...
Credit rollover allows you to carry over up to two months’ worth of unused credits into the following month. On the self-serv...
On the Creator plan and above, you have the option to activate usage-based billing. This will enable you to pay for additiona...
If you're interested in getting access to alpha features, we recommend you join our Discord community. We sometimes give earl...
To change or cancel your subscription: Log in to your account at https://elevenlabs.io Click on "My Account" in the bottom l...
Unfortunately, some email providers might block the email from certain domains, so please check your spam folder. If you cann...
If you upgrade your subscription plan in the middle of an ongoing subscription cycle, you will pay the fee for your new subsc...
Creator, Pro, Scale and Business plans have the option to enable usage-based billing. This allows you to pay for additional ...
The number of custom voices you can have saved in My Voices (previously VoiceLab) at any time depends on your plan: Starter:...
If you run out of credits on the free plan or the Starter tier you need to wait for the current billing cycle to renew for yo...
If you are not finding the content you are expecting to find in your account and it looks like it has been removed or deleted...
Unfortunately, this is not possible. You can only change the email for accounts that were originally set up with email plus p...
A subscription is a business model in which customers pay a recurring fee, typically on a monthly or annual basis, to access ...
Two-factor authentication (alternatively 2-factor authentication or 2FA) is a security method that requires users to provide ...
These are the steps to add two-factor authentication (alternatively 2-factor authentication or 2FA) to your ElevenLabs.io acc...
When using the free tier, you might encounter a message like this if the abuse system has detected any unusual activity. Unu...
Yes, depending on your subscription tier, there are different monthly limits on how many voice operations you can make (addin...
When you press 'Generate' on the website, you will be deducted credits since the audio needs to be generated in order for you...
Once your subscription ends, you will still have a commercial license to use whatever you generated during that subscription ...
Users can provide feedback on the files they have generated by clicking either thumbs up/down in the bottom right corner once...
Once your account is deleted, all your data is also deleted in accordance with our Terms of Service and Privacy Policy. Log ...
For business inquiries and questions about the enterprise plan please visit this page to read more and contact the enterprise...
In order to downgrade to the free tier you need to cancel your subscription then you will automatically be assigned the free ...
Please refer to our pricing page for more details about our different plans. If you cannot access this page it is because yo...
Your subscription will automatically renew with each billing cycle, and you will receive new credits. The amount of credits y...
You can only have as many cloned voices saved as your tier allows you to. For instance, if you created 30 cloned voices and y...
Log in to your account at https://elevenlabs.io Click on 'My Account' in the bottom left corner and then click ‘Profile’ an...
Users may open multiple paid accounts with two important things to keep in mind: Each account has to be associated with a di...