How much does ElevenAgents cost?

There is no cost to create your agent. The cost of calls depends on whether your agent is voice only, multimodal or text only. 

You need to have purchased Pay As You Go credits, or enabled usage based billing (only available on legacy subscriptions), before you can exceed your credit quota. You can find out more about these options here: 

• What is usage based billing?
• Pay As You Go

Voice only

Voice only calls are charged based on the call duration, with a 95% discount for periods of silence longer than 10 seconds. 

For details of how many minutes are included with each subscription plan, see our Pricing page. 

The length of the call is measured based on the connection duration. This includes the time from when you begin the call, to when you end the call or the window is closed. This is why the call itself may be shorter than the duration you are charged for.

Multimodal

Multimodal calls are charged based on the call duration, with a 95% discount for periods of silence longer than 10 seconds. You're also charged for each text message - for costs, see the table below. LLM costs are passed through separately - for more information, see the following LLM costs section.

Text only

In text only calls you're charged for each text message - for costs, see the table below. LLM costs are passed through separately - for more information, see the following LLM costs section.

Cost of text messages - this will be converted to credits for self service subscription plans.

LLM costs

LLM costs are passed through separately - you can access estimated costs for each agent, based on its past behaviour and knowledge base, from the Detailed costs button in the Primary LLM selector in your agents settings. 

For more information on how to start creating your voice agent, please see our ElevenAgents documentation.