Your credits reset after we successfully process the payment for your subscription. It can take a short time for the updated ...
Yes, to prevent abuse there is a limit on the number of credits that can be used at once. This limit is twice the usual month...
If you signed up using Apple Sign-in, it can’t be removed, and you won’t be able to change the email address linked to your a...
GitHub and Facebook are no longer supported as sign-in options. If you previously used GitHub or Facebook to sign in, you’ll ...
Yes! You can enable a feature that will send you an automated email when you’ve used a specified percentage of your credits. ...
To allow for more control over charges, usage based billing lets you set a maximum number of additional credits that can be u...
Here’s how to enable usage based billing for your account: Go to your Subscription page. Click Manage Subscription. Use...
Usage Analytics allows you to view and export data about credit usage for your account. To do this, just click the “Export as...
You can access information about API requests for your account in Usage Analytics, under the API Requests section. There are ...
You can access information about credit usage for your account in Usage Analytics. To access this, click Developers in the si...
To access Usage Analytics for your account, click Developers in the sidebar and select the Usage tab. Usage Analytics lets yo...
If you signed up using an email and password, you can change your email from your profile: Click your profile icon in the top...
Credits were previously referred to as "characters." We updated this terminology to streamline pricing and make it easier to ...
Credit rollover allows you to carry over up to twice your usual credit quota when you begin a new billing cycle, provided you...
On the Creator plan and above, you have the option to activate usage based billing. This will enable you to pay for additiona...
Some third-party services offer API integration, allowing you to use your ElevenLabs account with their services. To link yo...
If you're interested in getting access to alpha features, we recommend you join our Discord community. We sometimes give earl...
When you cancel your subscription, this won't take effect until the end of your current billing cycle. At this point, your ac...
Unfortunately, some email providers might block the email from certain domains, so please check your spam folder. If you cann...
If you upgrade your subscription in the middle of an ongoing subscription cycle, you will pay the fee for your new subscripti...
Creator, Pro, Scale and Business plans have the option to enable usage based billing. This allows you to pay for additional ...
The number of custom voices you can have saved in My Voices (previously VoiceLab) at any time depends on your plan: Free: 3 ...
If you run out of credits on the free or Starter plans, you’ll need to wait until your current billing cycle renews for your ...
If you can't see the content that you are expecting to find in your account, and you think it may have been removed or delete...
If you signed up using Google Sign-in, it can’t be removed, and you won’t be able to change the email address linked to your ...
A subscription is a business model in which customers pay a recurring fee, typically on a monthly or annual basis, to access ...
Two-factor authentication (alternatively 2-factor authentication or 2FA) is a security method that requires users to provide ...
To add two-factor authentication (2FA) to your ElevenLabs account: Log in to your account at https://elevenlabs.io. Click you...
When using the free tier, you might encounter a message like this if the abuse system has detected any unusual activity. Unu...